Category:UniMate FAQ

UniMate Frequently Asked Questions Category

UniMate is SecuTech's mobile authentication product family focusing on versatile platform, and secure commerce transactions. UniMate employes two-factor authentication, involving "something you have" and "something you know", and the UniMate family comprises of tokens UniMate STD and UniMate Flex, secure card reader UniMate Reader, and USB to audio adapter UniMate Adapter.

UniMate authentication use PKI technology, and certificate is safely stored in the UniMate tokens. Without the right permission, no one can access it. Considering most mobile platform does not provide USB port, UniMate uses audio port as data communication port to support mobile platform.

Public Key Infrastructure (PKI) is a set of hardware, software, people, policies, and procedures needed to create, manage, distribute, use, store, and revoke digital certificates.

Using UniMate is safer than using a static password alone, as authentication requires two factors. The first factor is the physical UniMate device itself, which contains the digital certificate used during the authentication process. The second factor is the password to log onto the UniMate device before beginning the transaction process. These added factors in the authentication process make it substantially more difficult for unauthorised access than the use of a single factor, such as a password, alone.

The default PIN is eight zeros, or "00000000", without quotation marks.

If the user account associated with your UniMate device is locked, please contact the administrator to unlock your user account.

SecuTech is committed to supplying products that are environmentally sustainable. All parts and production processes of UniMate devices are lead-free and ROHS-compliant.

We, at SecuTech, are dedicated to providing high-quality technical support to our customers. If you have any questions, please feel free to contact us at http://www.esecutech.com/support or support@esecutech.com.