UniKey Assist Tool: Difference between revisions

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[[category:UniKey Tools]]
[[category:UniKey Manuals]]
[[category:UniKey Manuals]]
==<b>UniKey Assist</b>==
==<b>UniKey Assist</b>==

Revision as of 16:59, 27 July 2016

UniKey Assist

Version 8.3

Version Date
1.0 2006.1
1.1 2006.8
1.2 2006.10
1.3 2006.12
2.0 2007.2
2.1 2007.4
2.2 2007.8
3.0 2008.5
4.0 2008.8
5.0 2009.3
6.0 2010.4
7.0 2010.6
7.1 2010.8
7.3 2010.9
8.0 2012.3
8.1 2012.4
8.2 2016.5
8.3 2016.7

Introduction

The UniKey Assist Tool allows users to easily view diagnostic information about a particular UniKey device, and is designed to aid the troubleshooting process on the end-user side. Output from the Assist tool can provide useful information and determine the functioning status of a connected UniKey device.

Note: If more than a single UniKey device is plugged in, the Assist tool will only query one of the devices. To ascertain accurate information, ensure only the concerned UniKey device is plugged in.

The Assist tool for UniKey STD, PRO and Time can be found within the UniKey SDK under the directory:

UniKey SDK\Utilities\Assist\

The Assist tool for UniKey Drive can be found within the UniKey Drive SDK under the directory:

UniKey Drive SDK\Utilities\Assist\

The below sections contains UniKey Assist information including the following two parts:

  • Basic Assist
  • Advanced Assist

UniKey Assist is the testing tool that helps software vendors to trouble shoot issues at the end-user side. Pressing Check will start testing, and the result is shown in the Assist Information area. Copy will copy all the result into clipboard.


Basic Assist

Basic Assist is used to perform a basic/quick test. It will show if it can find a UniKey, and will display the manufacture date of the UniKey dongle. Basic Assist is made for a simple test, e.g. when an end-user meets a dongle not found problem. Basic Assist also works with UniKey network functions.


Advanced Assist

Apart from the Basic Assist, Advanced Assist can test UniKey APIs and show the UniKey dongle version. It will also show the type of UniKey.

In order to perform an advanced assist, password 1 and password 2 are needed (by default these are set to 1234 for both password 1 and 2).


NetUniKey Configuration File

You can use UniKey Assist to test UniKey network functions. This can be done because UniKey Assist will load NetUniKey.ini when it starts. If there is no NetUniKey.ini, it will try to find a local UniKey, and then search for a UniKey on the network. UniKey Assist will broadcast to find a UniKey on the network if it cannot find the UniKey with a pre-fixed NetUniKey server IP address.


Troubleshooting with UniKey Assist

see UniKey Hardware Troubleshooting