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<!--
TODO
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[[category:Software Protection]]
[[category:Software Protection]]
UniKey Frequently Asked Questions Category
Frequently Asked Questions on UniKey.


==UniKey Cross Compile==
==General==


===I am using the ARM platform. Are you able to provide the ARM-cross-compiled version of your library for EABI version 4?===
===What is UniKey?===


Yes, we can provide cross-compilation for the UniKey Library. Please contact our support team at support@esecutech.com along with the cross compilation tool chain. We will be able to reply you with the the cross-compiled library as soon as possible.
UniKey is a software protection dongle. Developers can utilize UniKey to protect their executables and data files such that only those with the correct UniKey hardware device(s) can run the protected application - those without the correct UniKey device cannot execute the protected application. Moreover, UniKey provides protection from decompilers and debuggers, thwarting attempts to reverse engineer protected applications, allowing software developers to safeguard intellectual property.


==UniKey Customization Service==
===What protection methods does UniKey support?===


===Can I label the UniKey dongle with my logo?===
UniKey offers two protection methods; The UniKey Enveloper and The UniKey API.


Yes. Please contact SecuTech Solution Inc at sales@esecutech.com or our distributor in your local area.
The UniKey Enveloper seamlessly protects executables and DLL files by the use of different protection schemes without the need for programming or additional changes to the files. Without the correct UniKey device(s), the protected software cannot be executed. The UniKey Application Programming Interface (API) permits greater customization and variation of control of software functionality through the various protection schemes, drawing from a large library of APIs in various programming languages. On top of Enveloper and API protection, Flash and video files can be protected with Flash Protection with the Enveloper, and Video Protection with UniKey Video Protector respectively.


==UniKey DotNet==
===What licensing models does UniKey support?===


===Does UniKey support DotNet applications?===
UniKey supports a diverse range of licensing models appropriate to business needs. These include: feature-based, rental, subscription, floating and/or time-based, perpetual, try-before-you-buy, pay-per-use, volume licensing, and custom licensing schemes.


Yes. UniKey STD/PRO/Time and UniKey Drive support DotNet applications.
===What are the differences between UniKey models?===


UniKey STD/PRO/Time SDK has native UniKey Win32_64.DotNetDll library support. These libraries support .net versions 2.0, 3.0, 3.5, 4.0. UniKey Drive also includes DLL libraries which can be used for integration with DotNet projects.
Please see [https://esecutech.com/unikey-product-comparison UniKey Product Comparison].


Please note UniKey Drive's DLL libraries is built from C, and UniKey STD/PRO/Time's DotNet Libraries are built from DotNet project.
===How can I begin using UniKey?===


===Do I need to use both the 32-bit and 64-bit versions of the DotNet libraries?===
Please see the [http://files.esecutech.com/marketing-materials/ProductsDoc/UniKey/UniKeyQuickStartGuide.pdf UniKey Quick Start Guide].


For UniKey STD/PRO/Time, you only need to use one version of the UniKey DotNet library for both 32-bit and 64-bit systems.
===Where can I receive resources or assistance?===


For UniKey Drive, you need to use the two versions of the DLL libraries - One for 32-bit systems and the other for 64-bit systems.
Please see [[#Additional resources|Additional resources]].


===Where should the DotNet DLL libraries be imported into my project?===


All the DLL libraries should be imported into the working directory of your project. For example, the DLL libraries can be imported into the same directory as the executable file(s).
==Hardware==


===Does UniKey support C#.NET?===
===What are the physical hardware specifications of UniKey?===


Yes. Please use the UniKey DotNet libraries. Samples are provided to illustrate how to use the UniKey APIs.
See [[UniKey_Hardware_Physical_Specifications_Image|UniKey Hardware Specifications]].


===Does UniKey support VB.NET?===
===What does 'driverless' refer to?===
 
UniKey devices are driverless, meaning usage of UniKey requires no installation of drivers or additional software. Supported operating systems already possess what is required by UniKey to operate and are automatically installed when a UniKey device is first connected, significantly reducing the problems associated with driver-dependent devices.
 
===What does the LED light on the UniKey device indicate? ===
 
If the LED light on the UniKey device is continually on, it has been recognized by the computer and should be functioning correctly. If the LED light on the UniKey device is flashing, the UniKey device has not been recognized by the computer.
 
===What should I do if the LED light is flashing?===
 
A flashing LED light indicates the UniKey device is not recognized by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem. A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine. Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.
 
Should the problem remain unresolved, please see the [[UniKey Hardware Troubleshooting|UniKey Hardware Troubleshooting Guide]] or [[#Where_can_I_receive_further_assistance.3F|contact us]].
 
===Are UniKey devices certified to work in USB 3.0 ports?===
 
Yes. UniKey devices are compatible with USB 3.0 ports.
 
===What does the ten digit number on the USB plug head refer to?===
 
The ten digit number engraved on the USB head of UniKey devices is not the hardware ID number; contrary to most initial expectations, but the product's serial number. It is for internal use only, and, as such, supplementary information if requested cannot be provided.
 
===What steps does SecuTech take to ensure UniKey is environmentally friendly?===
 
SecuTech is committed to supplying products that are environmentally sustainable. All parts and production processes of UniKey devices are lead-free and ROHS-compliant.
 
===What is the Harmonized System (HS) Code for UniKey (and UniToken, UniMate, UniReader)?===
 
<table class="wikitable">
<tr>
<th></th>
<th width="20%">UniKey</th>
<th width="20%">UniToken</th>
<th width="20%">UniMate</th>
<th width="20%">UniReader</th>
</tr>
<tr>
<td>Chapter</td>
<td colspan="4">Chapter 85 "Electrical machinery and equipment and parts thereof; sound recorders and reproducers, television image and sound recorders and reproducers, and parts and "accessories of such articles"</td>
</tr>
<tr>
<td>Heading</td>
<td colspan="4">Heading 85.23 "Discs, tapes, solid-state non-volatile storage devices, "smart cards" and other media for the recording of sound or of other phenomena, whether or not recorded, including matrices and masters for the production of discs, but excluding products of Chapter 37."</td>
</tr>
<tr>
<td>Subheading</td>
<td>Semiconductor media: Solid-state non-volatile storage devices</td>
<td colspan="3">Semiconductor media: "smart cards"</td>
</tr>
<tr>
<td>HS Code</td>
<td>8523.51</td>
<td colspan="3">8523.52</td>
</tr>
</table>
 
 
==Development==
 
===What operating systems does UniKey support?===
 
UniKey supports operating systems Windows 98SE, ME, 2000, XP, 2003, Vista, 7, 8, 8.1, and 10, Windows Server 2008/2012 (both 32- and 64 bit), Mac OS X (excluding UniKey Drive), FreeBSD and Linux (2.2 and above). Libraries and associated API samples are provided for using UniKey with each operating system.
 
===What programming languages does UniKey support?===
 
UniKey supports programming languages Access, AutoCAD, Borland C++ Builder, Clarion, dBaseFortran, Delphi, Director, FileMaker, Fortran, Java, LabView, LabWindows, Matlab, MinGW, NSIS, PowerBuilder, PureBasic, Realbasic, Visual Basic, Visual Basic.NET, Visual C#.NET, Visual C++, Visual C++ .NET, Visual DataFlex, Visual FoxPro, Visual Object Cobol, WinDEV and otherwise any compiler that works with DLL/LIB.
 
===What programming languages on respective operating systems are available in UniKey's libraries?===


Yes. Please use the UniKey DotNet libraries. Samples are provided to illustrate how to use the UniKey APIs.
As of UniKey SDK version 6.4.2 (2016-07-26). Please note that many more languages are supported).


==UniKey Drive==
<table class="wikitable">
<tr>
<th>Operating System</th>
<th>Programming Language</th>
</tr>
<tr>
<td>Linux (32- and 64-bit)</td>
<td>C</td>
</tr>
<tr>
<td></td>
<td>Java</td>
</tr>
<tr>
<td></td>
<td>FORTRAN</td>
</tr>
<tr>
<td>Mac OS X (32- and 64-bit)</td>
<td>C</td>
</tr>
<tr>
<td></td>
<td>Java</td>
</tr>
<tr>
<td>MIPS</td>
<td>C</td>
</tr>
<tr>
<td>STLinux (32-bit)</td>
<td>C</td>
</tr>
<tr>
<td>Windows (32-bit)</td>
<td>Delphi</td>
</tr>
<tr>
<td></td>
<td>Pure C</td>
</tr>
<tr>
<td></td>
<td>RealBasic</td>
</tr>
<tr>
<td>Windows (32- and 64-bit)</td>
<td>ActiveX</td>
</tr>
<tr>
<td></td>
<td>Arx</td>
</tr>
<tr>
<td></td>
<td>C#</td>
</tr>
<tr>
<td></td>
<td>FORTRAN</td>
</tr>
<tr>
<td></td>
<td>Java</td>
</tr>
<tr>
<td></td>
<td>MinGW</td>
</tr>
<tr>
<td></td>
<td>Visual C++</td>
</tr>
<tr>
<td></td>
<td>Matlab</td>
</tr>
<tr>
<td></td>
<td>Python</td>
</tr>
<tr>
<td></td>
<td>LabView</td>
</tr>
<tr>
<td>FreeBSD (32- and 64-bit)</td>
<td>C</td>
</tr>
<tr>
<td></td>
<td>Java</td>
</tr>
</table>


===Why isn't UniKey Drive recognized under a Windows XP Non-Administrator User Account?===
===Is UniKey Windows 8 and 10 compatible?===


Please use administrator permissions to enable the system to recognize UniKey Drive under a Windows XP non-administrator user account.
Yes. For users who are working with previous versions of the UniKey SDK, please download the latest SDK from our [https://esecutech.com/downloads/ SDK downloads page].


==UniKey Hardware==
===Does UniKey support SUSE 10?===


=== What does "driverless" refer to? ===
Yes. Libraries and associated API samples are provided for using UniKey STD/PRO/Time with SUSE 10. When using UniKey with SUSE 10, ensure su permissions are used.


UniKey devices is driverless, meaning usage of UniKey requires no installation of drivers or additional software. Supported operating systems already possess drivers needed by UniKey to operate and are automatically installed upon the first connection of the UniKey device, significantly reducing the problems associated with driver-dependent devices.
===Does UniKey support C# .NET?===


=== What does the LED light on the UniKey device indicate?  ===
Yes. Please use the respective UniKey .NET DLLs. Samples are provided to illustrate use with UniKey APIs.


If the LED light on the UniKey device is continually on, it is recognised by the computer and should be functioning correctly. If the LED light on the UniKey device is flashing, the UniKey device is not recognised by the computer. If this is the case, reconnect the UniKey device to the computer, otherwise contact SecuTech Technical Support at http://www.eSecuTech.com/support or support@eSecuTech.com.
===Does UniKey support .NET?===


=== What should I do if the LED light is flashing? ===
Yes. UniKey STD/PRO/Time has native .NET library support and supports .NET versions 2.0, 3.0, 3.5, 4.0, and 4.5. UniKey Drive also includes DLL libraries which can be used for integration with .NET applications. Please note UniKey Drive's libraries are built with C, whereas UniKey STD/PRO/Time's libraries are built with .NET.


Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OS, MinGW, MIPS, ARM, FreeBSD and Linux in general.
===Which of the 32- and 64-bit versions of the .NET libraries should be used?===


A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine. Please check if you have mounted the UniKey Device into the system. After mounting then device, don't remove the dongle and restart the system under the Virtual Machine. The device should now be recognized by the system.
When using UniKey STD/PRO/Time, only one version of the UniKey .NET library is needed for use with both 32- and 64-bit systems.


=== What steps should I take if my UniKey device is damaged? ===
When using UniKey Drive, both versions of the DLL libraries are needed for their respective 32- and 64-bit systems.


Please follow the UniKey Hardware Troubleshooting guide.
===Where in a .NET project should the .NET DLL libraries be imported into?===


=== Are UniKey devices certified to work in USB 3.0 ports? ===
All necessary .NET DLL libraries should be imported into the working directory of the .NET project. Often, the DLL libraries can be imported into the same directory as the executable file(s).


Yes. UniKey is compatible with USB 3.0 ports.
===Does UniKey support VB.NET?===


=== What is the ten digit number on the USB plug and what is it used for? ===
Yes. Please use the UniKey .NET libraries. Samples are provided to illustrate how to use the UniKey APIs.


The ten digit number engraved on the USB head of UniKey devices is not the hardware ID number, but the product's serial number. It is for internal use only, and, as such, additional information cannot be provided if requested.
===Are you able to provide the ARM-cross-compiled version of your library for EABI version 4?===


==UniKey Network==
Yes, we can provide cross-compilation for the UniKey Library. Please contact our support team at [mailto:support@esecutech.com support@esecutech.com] along with the cross compilation tool chain so that we may be able to provide you with the cross-compiled library.


===I receive an "Error 117" error message when using the UniKey Network Feature. How do I solve this error?===


Error 117 indicates that the UniKey Network Service isn't started on the machine. Please install the UniKey Network Server Service before using client to connect to the server. The UniKey Network Server can be found in \UniKey SDK\Network\Server\Network.Server.ia32.
==Network==


===I receive an "Error 105" error message when using the UniKey Network Feature. How do I solve this error?===
===How many concurrent users can be connected to a UniKey device?===


Error 105 indicates that UniKey client-side and server-side communication is blocked. This will occur when a firewall at either end is blocking communication. Please close firewall for both server side and client side while you are testing UniKey Network Feature.
The maximum number of concurrent users connected to a UniKey device over the network is 64511 (that is, the total number of ports [65535] minus the first 1024 reserved ports).


==UniKey Password==


[[category:UniKey_Software_FAQ]]
==Security==
[[category:UniKey_FAQ]]


===Can I change the password of my UniKey dongle?===
===Can I change the password of my UniKey dongle?===


Yes. Please use UniKey Console Tool or the UniKey_Generate_New_Password API function for setting a new password for the UniKey dongle.
Yes. Please use the UniKey Console Tool or the <code>UniKey_Generate_New_Password</code> API function for setting a new password for the UniKey dongle. Please note there is a limit for generating a new password on a UniKey device.


===Is there a limit on how many times a new password can be generated on a UniKey device?===
===Is there a limit on how many times a new password can be generated on a UniKey device?===


For reasons of security, each UniKey device can only generate a new password '''twice'''.
For security reasons, each UniKey device can only generate a new password <b>twice</b>. Afterwards, the password cannot be changed.


===Can others duplicate my UniKey device?===
===Can I set my UniKey devices with the same password?===
 
Yes. If you wish to use the same password for all, or a set of UniKey devices, use the same seed value when generating the password for your UniKey device. Please note that UniKey STD/PRO/Time's password system is different from UniKey Drive, as UniKey Drive uses 8-digit long passwords.
 
===Is there a limit to the number of login attempts?===


No. The UniKey device can't be duplicated.
There is no limit on the number of login attempts after a password is set on a UniKey device.


===Can I set my UniKey devices with the same password?===
===Can the UniKey device be duplicated?===


Yes. If you wish to use the same password for all or a set of UniKey devices, use the same seed value for generating the same password for your UniKey STD/PRO/Time/Drive device. Please note that UniKey STD/PRO/Time's password system is different from UniKey Drive, as UniKey Drive implements eight digit password length.
No. The UniKey device cannot be duplicated.


<!--START COMMENT
===Java doesn't support the "UniKey Generate Password Type" function. How can I overcome this?===
===Java doesn't support the "UniKey Generate Password Type" function. How can I overcome this?===


You may be able to resolve this with the following code:
You may be able to resolve this with the following code:


<code>
<pre>
short[] p1 = new short[1];
short[] p1 = new short[1];


Line 137: Line 302:


long retval = mUniKey.UniKey_Vender_Logon(handle,p1,p2,p3,p4);
long retval = mUniKey.UniKey_Vender_Logon(handle,p1,p2,p3,p4);
</code>
</pre>


===VB6 IDE doesn't support the "UniKey Drive Generate Password Type" function. How can I overcome this?===
===VB6 IDE doesn't support the "UniKey Drive Generate Password Type" function. How can I overcome this?===


A tool for generating small value passwords for UniKey Drive with VB6 can be provided upon request. Please contact support@esecutech.com.
A tool for generating small value passwords for UniKey Drive with VB6 can be provided upon request. Please contact support@esecutech.com.
END COMMENT-->


===Is there a limit to the number of login attempts?===
==UniKey Time==
 
===How can I use UniKey Time Features?===
 
Please refer to the [[UniKey RTC API Protection Solution|UniKey Real Time Clock Protection Solution]]
 
===How many Time Modules does UniKey Time provide?===
 
Each UniKey Time dongle has 16 time modules.
 
===What is the purpose of the UniKey Time modules?===
 
Each time module adds certain functionality. For example, the software expiry date can be set with a time module. A start time and an end time for Time Module No. 1, for example, can be set and then bound to your software.
 
===Why does the UniKey Enveloper Tool not save time module settings?===
 
Currently, the UniKey Enveloper Tool can only set time modules, but not read the time modules. Please note this, as even if you have saved an Enveloper Project, it will not be able to read back the time module you have set.
 
===What is the difference between the three <code>UniKey_Check_Time_Module</code> methods?===
 
<code>UniKey_Check_Time_Module</code> references a given time.
 
<code>UniKey_Check_Time_Module_Now</code> references the time from the inbuilt clock within the dongle.
 
<code>UniKey_Check_Time_Module_Now_PC</code> references the time from the host machine's system.
 
===How long does UniKey Time's battery last for?===
 
Below is some empirical data taken from twelve UniKey Time device measurements.
 
Case 1: The UniKey Time device is not inserted in a USB port
 
<table class="wikitable">
<tr>
<th>Group No.</th>
<th>No. of Devices</th>
<th>Current (uA)</th>
</tr>
<tr>
<td>1</td>
<td>1</td>
<td>0.32</td>
</tr>
<tr>
<td>2</td>
<td>1</td>
<td>0.34</td>
</tr>
<tr>
<td>3</td>
<td>1</td>
<td>0.32</td>
</tr>
<tr>
<td>4</td>
<td>3</td>
<td>0.94</td>
</tr>
<tr>
<td>5</td>
<td>6</td>
<td>1.99</td>
</tr>
<tr>
<td></td>
<td>Average current per device</td>
<td>0.32</td>
</tr>
</table>
 
Case 2: The UniKey Time device is inserted in a USB port
 
<table class="wikitable">
<tr>
<th>Group No.</th>
<th>No. of Devices</th>
<th>Current (uA)</th>
</tr>
<tr>
<td>1</td>
<td>1</td>
<td>0.31</td>
</tr>
<tr>
<td>2</td>
<td>1</td>
<td>0.34</td>
</tr>
<tr>
<td>3</td>
<td>1</td>
<td>0.32</td>
</tr>
<tr>
<td>4</td>
<td>3</td>
<td>0.94</td>
</tr>
<tr>
<td>5</td>
<td>6</td>
<td>1.83</td>
</tr>
<tr>
<td></td>
<td>Average current per device</td>
<td>0.32</td>
</tr>
</table>
 
<u>Pre-conditions</u>
 
# the full capacity of a battery is 40mAH, i.e. 40000uAH
# the average capacity a battery is 90%
# the standby release of the battery is 1% per month, i.e. 0.033% per day
# the standby current and working current is the same, i.e. 0.32 uA
 
<u>Calculation</u>
 
<pre>
Let t be UniKey Time's battery life in days:
(t * 0.00033 * 40000) + (t * 0.32 * 24) = 40000 * 0.90
=> t = 1724.14
</pre>
 
From the above real-world experiments observing twelve UniKey Time devices, it is calculated the battery life of UniKey Time is 1724 days or 4.7 years.
 
===What happens when the battery within the UniKey Time device runs out?===
 
During normal operation, the UniKey Time device draws power from the machine when in use, and uses its inbuilt battery when not plugged in. On battery alone, a typical UniKey device lasts for a minimum 3 years. When the battery within the device runs out, the dongle will revert back to a UniKey PRO dongle, so as to function as and encompass all of the features of a UniKey PRO device. This will allow the device to continue to protect your software, however the real-time clock feature will cease to function and the date and time reported by the device will be its factory default: depending on the time modules set, modules will expire as a result, requiring the end user to contact you to replace the device if necessary.
 
 
==Troubleshooting==
 
===What steps should I take if my UniKey device isn't functioning or recognized?===
 
See [[UniKey Hardware Troubleshooting]] and follow the UniKey Hardware Troubleshooting guide. If the problem cannot be resolved, please [[#Where_can_I_receive_further_assistance.3F|contact us]].


There isn't any limit on the number of login attempts after the password is set on UniKey devices, however the password can only be changed twice.
===I cannot set a new password on my UniKey device after surpassing the limit of two maximum password resets. What should I do?===


===What happens with the time dongle when the number of tries is reached?===
Please [[#Where_can_I_receive_further_assistance.3F|contact SecuTech Technical Support]] with your affected UniKey device’s hardware ID (obtainable using the [[UniKey Assist Tool|Assist Tool]]) at [mailto:support@esecutech.com support@esecutech.com].


There isn't any limit for the vendors to log on to the dongle. After binding the dongle with your software, the end user only need to insert the correct dongle in order to run your software. There isn't a chance for the end users to try to input password to log on the dongle.
===Why isn't UniKey Drive recognized under a Windows XP Non-Administrator User Account?===


==UniKey Support System==
Please use administrator permissions to locate a UniKey Drive under a Windows XP non-administrator user account.


===Does UniKey require drivers to work under Windows 8?===
===Why does the Linux sample produce unexpected results?===


No, UniKey is driver-independent and will work under Windows 8.
Using Linux, you must add the UniKey udev information for your Linux system. You can find information specific to your system type in the UniKey SDK in the directory <code>UniKey SDK\Samples\Linux32.C\Sample\Readme</code>


==UniKey Time==
===I received an "Error 117" error message when using the UniKey Network Feature. How do I solve this error?===
 
Error 117 indicates that the UniKey Network Service has not started on the machine. Please install the UniKey Network Server Service before connecting to the server. The UniKey Network Server can be found in the UniKey SDK in the direcory <code>UniKey SDK\Network\Server\Network.Server.ia32</code>


===How could I use UniKey Time Features?===
===I received an "Error 105" error message when using the UniKey Network Feature. How do I solve this error?===


Please refer to the UniKey Real Time Clock Protection Solution from
Error 105 indicates that UniKey client-side and server-side communication is blocked. This will occur when a firewall at either end is blocking communication. Turn off the firewall on both server and client sides while testing or otherwise open the respective ports, depending on configured parameters, on either end to allow communication between the server and client.


SecuTech Wiki -> Software Protection -> UniKey Application Solution
===I have reason to believe I have found a bug or an abnormality in a SecuTech product. How can I get in touch to resolve this problem?===


This article will guide you on how to use UniKey RTC Protection Solution from the beginning.
All technical faults or suggestions that improve our products are welcome and appreciated. Please contact us at either [mailto:support@esecutech.com support@esecutech.com] or https://esecutech.com/support with a description and/or methodology of the discovered malfunction or problem.


===How many Time Modules does UniKey Time provide?===


Each UniKey Time dongle has 16 time modules.
==Sales==


===What is the purpose of the UniKey time modules?===
===What is the free evaluation kit?===


Each time module adds certain functionality. For example, the software expiry date can be set with a time module. A start time and an end time for Time Module No. 1, for example, can be set and then bound to with your software.
A free evaluation kit can be obtained by navigating to the link https://esecutech.com/evaluate and filling out the corresponding form. The evaluation kit contains a fully functional UniKey PRO dongle and a Protection Software Kit CD. The evaluation kit can be used indefinitely without any limitation in features. Please allow between 3 to 5 working days to receive your evaluation kit. Please note that the free evaluation kit is only available to North America and Europe. For other countries, please contact [mailto:sales@esecutech.com sales@esecutech.com].


===Why does the UniKey Envelop Tool not save time module settings?===
===Can I customize my UniKey?===


Currently, the UniKey Envelop Tool can only set time modules, but not read the time modules. Please note this, as even if you have saved the Envelop Project, it will not be able to read back the time module you have set.
Yes. OEM customizations such as laser engraving, sticker labels, customized hardware IDs, hardware colors, device naming, [[UniKey_STD,_PRO_Waterproof_Rubber_Jacket_Photo|waterproof rubber cases]] (rubber case only available for UniKey STD and PRO) and others can be requested. Please note however that certain additional features are only available for minimum order number.


===What is the difference between the three UniKey_Check_Time_Module methods?===
===Where can I find information on UniKey product pricing?===


<code>UniKey_Check_Time_Module</code> references a given time.
Please contact us at [mailto:sales@esecutech.com sales@esecutech.com] for pricing on UniKey products. Bulk purchases attract discounts and are discounted in various bulk amounts. Requested additional features such as laser engraving, sticker labels, customized hardware IDs, hardware colors, device naming and others vary in additional costs.


<code>UniKey_Check_Time_Module_Now</code> references the time from the inbuilt clock within the dongle.
===How long does it take to receive a purchase?===


<code>UniKey_Check_Time_Module_Now_PC</code> references the time from the host machine's system.
Times between a purchase and receiving the purchased goods depend on the quantity purchased.
* Orders of less than 1000 units, typically take 2 working days.
* Orders between 1000 and 5000 units, typically take 3 working days.
* Orders greater than 5000 units, may take between 1 or 2 weeks.


===Does UniKey time support SUSE 10?===


Yes. Libraries and associated samples are provided for using UniKey STD/PRO/Time with SUSE10. Please be sure to use su permissions.
==Additional resources==


===What happens when the battery within the UniKey device runs out?===
===Where can I find additional resources?===


During normal operation, the UniKey Time device draws power from the machine when in use, and uses its inbuilt battery when not plugged in. On battery alone, a typical UniKey device lasts for 3 years.
Additional resources, including the UniKey Manual and related documents, can be found within the UniKey SDK, which can be downloaded from [https://esecutech.com/downloads Downloads]. Please read the "ReadMe.txt" located in the root directory and within other folders of the SDK. Please contact [mailto:support@esecutech.com support@esecutech.com] for the SDK archive file password.


When the battery within the device runs out, the dongle will revert that to a UniKey PRO dongle, so as to function as and encompass all of the features of a UniKey PRO device.
===Where can I receive further assistance?===


This will allow the device to continue to protect your software, however the real time clock feature will cease to function, requiring the end user to contact you to replace the device if necessary.
We, at SecuTech, are dedicated to providing high-quality technical support to our customers. If you have any questions, please feel free to contact us at [mailto:support@esecutech.com support@esecutech.com] or directly by opening a new ticket at https://esecutech.com/support.

Latest revision as of 16:28, 10 August 2016

Frequently Asked Questions on UniKey.

General

What is UniKey?

UniKey is a software protection dongle. Developers can utilize UniKey to protect their executables and data files such that only those with the correct UniKey hardware device(s) can run the protected application - those without the correct UniKey device cannot execute the protected application. Moreover, UniKey provides protection from decompilers and debuggers, thwarting attempts to reverse engineer protected applications, allowing software developers to safeguard intellectual property.

What protection methods does UniKey support?

UniKey offers two protection methods; The UniKey Enveloper and The UniKey API.

The UniKey Enveloper seamlessly protects executables and DLL files by the use of different protection schemes without the need for programming or additional changes to the files. Without the correct UniKey device(s), the protected software cannot be executed. The UniKey Application Programming Interface (API) permits greater customization and variation of control of software functionality through the various protection schemes, drawing from a large library of APIs in various programming languages. On top of Enveloper and API protection, Flash and video files can be protected with Flash Protection with the Enveloper, and Video Protection with UniKey Video Protector respectively.

What licensing models does UniKey support?

UniKey supports a diverse range of licensing models appropriate to business needs. These include: feature-based, rental, subscription, floating and/or time-based, perpetual, try-before-you-buy, pay-per-use, volume licensing, and custom licensing schemes.

What are the differences between UniKey models?

Please see UniKey Product Comparison.

How can I begin using UniKey?

Please see the UniKey Quick Start Guide.

Where can I receive resources or assistance?

Please see Additional resources.


Hardware

What are the physical hardware specifications of UniKey?

See UniKey Hardware Specifications.

What does 'driverless' refer to?

UniKey devices are driverless, meaning usage of UniKey requires no installation of drivers or additional software. Supported operating systems already possess what is required by UniKey to operate and are automatically installed when a UniKey device is first connected, significantly reducing the problems associated with driver-dependent devices.

What does the LED light on the UniKey device indicate?

If the LED light on the UniKey device is continually on, it has been recognized by the computer and should be functioning correctly. If the LED light on the UniKey device is flashing, the UniKey device has not been recognized by the computer.

What should I do if the LED light is flashing?

A flashing LED light indicates the UniKey device is not recognized by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem. A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine. Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.

Should the problem remain unresolved, please see the UniKey Hardware Troubleshooting Guide or contact us.

Are UniKey devices certified to work in USB 3.0 ports?

Yes. UniKey devices are compatible with USB 3.0 ports.

What does the ten digit number on the USB plug head refer to?

The ten digit number engraved on the USB head of UniKey devices is not the hardware ID number; contrary to most initial expectations, but the product's serial number. It is for internal use only, and, as such, supplementary information if requested cannot be provided.

What steps does SecuTech take to ensure UniKey is environmentally friendly?

SecuTech is committed to supplying products that are environmentally sustainable. All parts and production processes of UniKey devices are lead-free and ROHS-compliant.

What is the Harmonized System (HS) Code for UniKey (and UniToken, UniMate, UniReader)?

UniKey UniToken UniMate UniReader
Chapter Chapter 85 "Electrical machinery and equipment and parts thereof; sound recorders and reproducers, television image and sound recorders and reproducers, and parts and "accessories of such articles"
Heading Heading 85.23 "Discs, tapes, solid-state non-volatile storage devices, "smart cards" and other media for the recording of sound or of other phenomena, whether or not recorded, including matrices and masters for the production of discs, but excluding products of Chapter 37."
Subheading Semiconductor media: Solid-state non-volatile storage devices Semiconductor media: "smart cards"
HS Code 8523.51 8523.52


Development

What operating systems does UniKey support?

UniKey supports operating systems Windows 98SE, ME, 2000, XP, 2003, Vista, 7, 8, 8.1, and 10, Windows Server 2008/2012 (both 32- and 64 bit), Mac OS X (excluding UniKey Drive), FreeBSD and Linux (2.2 and above). Libraries and associated API samples are provided for using UniKey with each operating system.

What programming languages does UniKey support?

UniKey supports programming languages Access, AutoCAD, Borland C++ Builder, Clarion, dBaseFortran, Delphi, Director, FileMaker, Fortran, Java, LabView, LabWindows, Matlab, MinGW, NSIS, PowerBuilder, PureBasic, Realbasic, Visual Basic, Visual Basic.NET, Visual C#.NET, Visual C++, Visual C++ .NET, Visual DataFlex, Visual FoxPro, Visual Object Cobol, WinDEV and otherwise any compiler that works with DLL/LIB.

What programming languages on respective operating systems are available in UniKey's libraries?

As of UniKey SDK version 6.4.2 (2016-07-26). Please note that many more languages are supported).

Operating System Programming Language
Linux (32- and 64-bit) C
Java
FORTRAN
Mac OS X (32- and 64-bit) C
Java
MIPS C
STLinux (32-bit) C
Windows (32-bit) Delphi
Pure C
RealBasic
Windows (32- and 64-bit) ActiveX
Arx
C#
FORTRAN
Java
MinGW
Visual C++
Matlab
Python
LabView
FreeBSD (32- and 64-bit) C
Java

Is UniKey Windows 8 and 10 compatible?

Yes. For users who are working with previous versions of the UniKey SDK, please download the latest SDK from our SDK downloads page.

Does UniKey support SUSE 10?

Yes. Libraries and associated API samples are provided for using UniKey STD/PRO/Time with SUSE 10. When using UniKey with SUSE 10, ensure su permissions are used.

Does UniKey support C# .NET?

Yes. Please use the respective UniKey .NET DLLs. Samples are provided to illustrate use with UniKey APIs.

Does UniKey support .NET?

Yes. UniKey STD/PRO/Time has native .NET library support and supports .NET versions 2.0, 3.0, 3.5, 4.0, and 4.5. UniKey Drive also includes DLL libraries which can be used for integration with .NET applications. Please note UniKey Drive's libraries are built with C, whereas UniKey STD/PRO/Time's libraries are built with .NET.

Which of the 32- and 64-bit versions of the .NET libraries should be used?

When using UniKey STD/PRO/Time, only one version of the UniKey .NET library is needed for use with both 32- and 64-bit systems.

When using UniKey Drive, both versions of the DLL libraries are needed for their respective 32- and 64-bit systems.

Where in a .NET project should the .NET DLL libraries be imported into?

All necessary .NET DLL libraries should be imported into the working directory of the .NET project. Often, the DLL libraries can be imported into the same directory as the executable file(s).

Does UniKey support VB.NET?

Yes. Please use the UniKey .NET libraries. Samples are provided to illustrate how to use the UniKey APIs.

Are you able to provide the ARM-cross-compiled version of your library for EABI version 4?

Yes, we can provide cross-compilation for the UniKey Library. Please contact our support team at support@esecutech.com along with the cross compilation tool chain so that we may be able to provide you with the cross-compiled library.


Network

How many concurrent users can be connected to a UniKey device?

The maximum number of concurrent users connected to a UniKey device over the network is 64511 (that is, the total number of ports [65535] minus the first 1024 reserved ports).


Security

Can I change the password of my UniKey dongle?

Yes. Please use the UniKey Console Tool or the UniKey_Generate_New_Password API function for setting a new password for the UniKey dongle. Please note there is a limit for generating a new password on a UniKey device.

Is there a limit on how many times a new password can be generated on a UniKey device?

For security reasons, each UniKey device can only generate a new password twice. Afterwards, the password cannot be changed.

Can I set my UniKey devices with the same password?

Yes. If you wish to use the same password for all, or a set of UniKey devices, use the same seed value when generating the password for your UniKey device. Please note that UniKey STD/PRO/Time's password system is different from UniKey Drive, as UniKey Drive uses 8-digit long passwords.

Is there a limit to the number of login attempts?

There is no limit on the number of login attempts after a password is set on a UniKey device.

Can the UniKey device be duplicated?

No. The UniKey device cannot be duplicated.


UniKey Time

How can I use UniKey Time Features?

Please refer to the UniKey Real Time Clock Protection Solution

How many Time Modules does UniKey Time provide?

Each UniKey Time dongle has 16 time modules.

What is the purpose of the UniKey Time modules?

Each time module adds certain functionality. For example, the software expiry date can be set with a time module. A start time and an end time for Time Module No. 1, for example, can be set and then bound to your software.

Why does the UniKey Enveloper Tool not save time module settings?

Currently, the UniKey Enveloper Tool can only set time modules, but not read the time modules. Please note this, as even if you have saved an Enveloper Project, it will not be able to read back the time module you have set.

What is the difference between the three UniKey_Check_Time_Module methods?

UniKey_Check_Time_Module references a given time.

UniKey_Check_Time_Module_Now references the time from the inbuilt clock within the dongle.

UniKey_Check_Time_Module_Now_PC references the time from the host machine's system.

How long does UniKey Time's battery last for?

Below is some empirical data taken from twelve UniKey Time device measurements.

Case 1: The UniKey Time device is not inserted in a USB port

Group No. No. of Devices Current (uA)
1 1 0.32
2 1 0.34
3 1 0.32
4 3 0.94
5 6 1.99
Average current per device 0.32

Case 2: The UniKey Time device is inserted in a USB port

Group No. No. of Devices Current (uA)
1 1 0.31
2 1 0.34
3 1 0.32
4 3 0.94
5 6 1.83
Average current per device 0.32

Pre-conditions

  1. the full capacity of a battery is 40mAH, i.e. 40000uAH
  2. the average capacity a battery is 90%
  3. the standby release of the battery is 1% per month, i.e. 0.033% per day
  4. the standby current and working current is the same, i.e. 0.32 uA

Calculation 

Let t be UniKey Time's battery life in days:
(t * 0.00033 * 40000) + (t * 0.32 * 24) = 40000 * 0.90
=> t = 1724.14

From the above real-world experiments observing twelve UniKey Time devices, it is calculated the battery life of UniKey Time is 1724 days or 4.7 years.

What happens when the battery within the UniKey Time device runs out?

During normal operation, the UniKey Time device draws power from the machine when in use, and uses its inbuilt battery when not plugged in. On battery alone, a typical UniKey device lasts for a minimum 3 years. When the battery within the device runs out, the dongle will revert back to a UniKey PRO dongle, so as to function as and encompass all of the features of a UniKey PRO device. This will allow the device to continue to protect your software, however the real-time clock feature will cease to function and the date and time reported by the device will be its factory default: depending on the time modules set, modules will expire as a result, requiring the end user to contact you to replace the device if necessary.


Troubleshooting

What steps should I take if my UniKey device isn't functioning or recognized?

See UniKey Hardware Troubleshooting and follow the UniKey Hardware Troubleshooting guide. If the problem cannot be resolved, please contact us.

I cannot set a new password on my UniKey device after surpassing the limit of two maximum password resets. What should I do?

Please contact SecuTech Technical Support with your affected UniKey device’s hardware ID (obtainable using the Assist Tool) at support@esecutech.com.

Why isn't UniKey Drive recognized under a Windows XP Non-Administrator User Account?

Please use administrator permissions to locate a UniKey Drive under a Windows XP non-administrator user account.

Why does the Linux sample produce unexpected results?

Using Linux, you must add the UniKey udev information for your Linux system. You can find information specific to your system type in the UniKey SDK in the directory UniKey SDK\Samples\Linux32.C\Sample\Readme

I received an "Error 117" error message when using the UniKey Network Feature. How do I solve this error?

Error 117 indicates that the UniKey Network Service has not started on the machine. Please install the UniKey Network Server Service before connecting to the server. The UniKey Network Server can be found in the UniKey SDK in the direcory UniKey SDK\Network\Server\Network.Server.ia32

I received an "Error 105" error message when using the UniKey Network Feature. How do I solve this error?

Error 105 indicates that UniKey client-side and server-side communication is blocked. This will occur when a firewall at either end is blocking communication. Turn off the firewall on both server and client sides while testing or otherwise open the respective ports, depending on configured parameters, on either end to allow communication between the server and client.

I have reason to believe I have found a bug or an abnormality in a SecuTech product. How can I get in touch to resolve this problem?

All technical faults or suggestions that improve our products are welcome and appreciated. Please contact us at either support@esecutech.com or https://esecutech.com/support with a description and/or methodology of the discovered malfunction or problem.


Sales

What is the free evaluation kit?

A free evaluation kit can be obtained by navigating to the link https://esecutech.com/evaluate and filling out the corresponding form. The evaluation kit contains a fully functional UniKey PRO dongle and a Protection Software Kit CD. The evaluation kit can be used indefinitely without any limitation in features. Please allow between 3 to 5 working days to receive your evaluation kit. Please note that the free evaluation kit is only available to North America and Europe. For other countries, please contact sales@esecutech.com.

Can I customize my UniKey?

Yes. OEM customizations such as laser engraving, sticker labels, customized hardware IDs, hardware colors, device naming, waterproof rubber cases (rubber case only available for UniKey STD and PRO) and others can be requested. Please note however that certain additional features are only available for minimum order number.

Where can I find information on UniKey product pricing?

Please contact us at sales@esecutech.com for pricing on UniKey products. Bulk purchases attract discounts and are discounted in various bulk amounts. Requested additional features such as laser engraving, sticker labels, customized hardware IDs, hardware colors, device naming and others vary in additional costs.

How long does it take to receive a purchase?

Times between a purchase and receiving the purchased goods depend on the quantity purchased.

  • Orders of less than 1000 units, typically take 2 working days.
  • Orders between 1000 and 5000 units, typically take 3 working days.
  • Orders greater than 5000 units, may take between 1 or 2 weeks.


Additional resources

Where can I find additional resources?

Additional resources, including the UniKey Manual and related documents, can be found within the UniKey SDK, which can be downloaded from Downloads. Please read the "ReadMe.txt" located in the root directory and within other folders of the SDK. Please contact support@esecutech.com for the SDK archive file password.

Where can I receive further assistance?

We, at SecuTech, are dedicated to providing high-quality technical support to our customers. If you have any questions, please feel free to contact us at support@esecutech.com or directly by opening a new ticket at https://esecutech.com/support.

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